Director, Operations
Background
Atlas is a vertically-integrated and tech-enabled medical biller. We believe three things:
- The trend away from independent practice is deeply harmful to our nation’s future
- The main problem is the complex, archaic system stacking the financial deck against small clinics
- Modern software advances give independent practices tools to fight back and win
‘Billing’ is the general healthcare term for everything touching payments. Fixing it means helping doctors make more for each hour they work, giving them the funding to pay employees, grow, and build thriving, independent businesses.
Role
Success in medical billing is simple, not easy: raise net collection rate above 95%. The Director of Operations owns this number (and is the face of the organization) for the clients they manage. This is an outcomes-driven, high-responsibility role.
The day-to-day job is leading your team to systematically identify collections gaps and solve them. You will regularly communicate with customers, triage their requests, and supervise the daily billing operations. The job will change every 3-6 months with automation and growth.
You will have our proprietary software, experienced team, and daily support of our CEO/CTO at your disposal to accomplish this task. You will have more input into what our technology team focuses on than any other person in our organization (CEO included).
Qualifications
We are not prescriptive on experience. We find there are two types of people who have succeeded in our Operations team. The first are industry veterans hungry to take on more responsibility – 5+ years in billing roles, have scars from fighting appeals, typically stymied by their less innovative organizations. The second are startup generalists – 3-4 years doing consulting, investment banking, investing, or high-growth startups (healthcare or not).
The common traits for people who succeed at Atlas:
- Unimpeachable personal character (honesty, integrity, compassion)
- High standards of performance. You like (maybe need) your team to win.
- Optimistic about change. Technology innovation will change your job (maybe radically) every 3-6 months. Our best employees are attached to outcomes, not processes.
- You like the muck. Every employee, founders down, does their share of messy work.
What We Offer You
In return for your trust and commitment, we make commitments back to you:
- Trust and responsibility – expect clear, big goals. We will trust you to tell us how we can accomplish them.
- High rate of learning – you will learn (and take on as much work) as you can handle.
- Transparency and honesty – we will answer every question you have about our business, and you will have access to every resource we have to do your job.
- No hierarchy – nobody gets special privileges. Everyone does what it takes to solve the problems.
- Share of the pie – when the company wins, all our employees benefit.
Process
Our interview process is intensive and quick. You will do an initial screen (15 minutes) with our CEO, a longer interview (30-45 minutes) covering your background and career, and then a 24-48 hour take-home assignment / work sample that mimics on the job work. To respect your time, all of this will take place in a maximum of 7 days.
References will be conducted alongside the interview process.
To Apply
Send the following to [email protected]:
- Your resume
- Three professional references
- A maximum of 3 sentences on why you want to work at Atlas and what makes you a good fit